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Bell Canada eLearning Project Spotlight

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Bell Canada e-Learning Screen Shot 1Bell Canada is Canada's largest communications company. Through its operations that span across the country and into the United States, Bell Canada provides residential and business customers with telecommunications products and services.

After a decision by the CTRC (Canadian Radio-television and Telecommunications Commission) to revise the procedure for processing orders, Bell Canada was required to revise their sales order process and subsequent systems.

Bell Canada e-Learning Screen Shot 2Working with CGI Group, who were selected by Bell to integrate the delta into existing systems, Perform Marketing developed a training strategy that offers an optimal learning environment for more than 1800 employees, while managing maintenance issues and scalability.

The Bell Canada e-Learning Program uses Adobe Flash because of its' open development platform, integrated media components, animation and data sources such as XML. Add to this, the framework to create a modular architecture and the ability to publish to the web, CD-ROM or hard drive with a click of the button, Flash allowed our developers to work efficiently to reach the end goal.

Bell Canada e-Learning Screen Shot 3The solution is comprised of 22 separate lessons offered in both English and French. Users log-on through the Bell Learning Management System and enter into the lesson menu. Users may select lessons from the list in no particular order. Once selected, the lessons teach users how to perform various tasks step by step using animated simulations and supporting text.

The navigation panel offers an intuitive toolbox for users to take advantage of all programs features. Complete with a progress bar, electronic notepad for taking notes and a popup menu housing all of the lessons, users have the ability to take control of the learning experience.

The benefits of Perform Marketing's design and development of this project are that we minimized the bandwidth demands by creating a component-based architecture, which only downloads lessons, which are selected. Secondly, the intuitive nature of the layout and navigation panel offers a great user experience. And finally, using screen shots of the actually software, coupled with animated simulations, the end solution offers a great learning environment.

For more information about this solution or to discuss an upcoming project of your own, please contact us.

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